Communicating Across Cultural Barriers (one or two days) The workshop centers around the cultural differences most likely to cause communication breakdowns, friction or conflict among Israelis, Americans, Europeans, Asians and Africans. Participants have an opportunity to widen their repertoire of strategies for dealing with cultural differences in the workplace. Customer Service and Support Abroad The workshop is designed for managers of high tech companies, software developers and engineers who offer technical support to customers outside of Israel. Participants learn how excellent customer service is defined in various cultures. Topics include: customer support face-to-face and via email or telephone, softening the "dugri" (abrupt) style, daily negotiations and dealing with problematic customers. Exercises involve feedback using closed circuit television. Making an Effective Presentation in English Subjects include: elements of an effective presentation, the "grabber", road maps for the audience that provide clarity and contribute to a logical flow, structuring the main body, handling transitions, use of visuals for maximum impact, dealing with questions from the audience and closing for maximum effect. Special attention is paid to the listening and learning styles of English speaking audiences.